At Dezhou QuanZhi Import & Export Co., Ltd., we want customers to have a clear and straightforward experience when purchasing children’s clothing through our online store.

This Return & Exchange Policy explains the conditions and procedures that may apply when a customer wants to return or exchange a children’s clothing product after purchase.

Because children’s clothing products may be affected by size, fit, color, product condition, hygiene considerations, and individual preferences, customers are encouraged to carefully review product descriptions, size information, product details, and order information before completing a purchase.

1. Company Information

Dezhou QuanZhi Import & Export Co., Ltd.

Business Address:
Room 405, Building 1, Digital Technology Center, south of Ping’an Avenue and east of Erhuan East Road, Deyuan Subdistrict, Pingyuan County, Dezhou, Shandong Province, China

2. Scope of This Policy

This Return & Exchange Policy applies to children’s clothing and related products purchased through our online store.

It covers potential situations including:

  • Returns
  • Exchanges
  • Incorrect items
  • Damaged items
  • Defective items
  • Missing items
  • Incorrect sizes
  • Product condition requirements
  • Return shipping
  • Refund processing
  • Exchange processing
  • Order cancellation-related situations
  • Unsuccessful deliveries
  • Items returned without authorization

All returns and exchanges are subject to the conditions described in this policy and any applicable legal requirements.

3. Before Requesting a Return or Exchange

Customers should carefully review their order before submitting a return or exchange request.

Please check:

  • Product name
  • Selected size
  • Selected color or variant, where applicable
  • Quantity
  • Product description
  • Shipping information
  • Order information

If you believe that an order contains a problem, please contact us through the available customer-service communication method associated with the store or order.

Do not send products back without first following the applicable return instructions.

4. General Return Conditions

A returned product should generally be:

  • Unworn
  • Unused
  • Unwashed
  • Clean
  • In its original condition
  • Free from stains, odors, makeup, food marks, or other contamination
  • Free from damage caused after delivery
  • Accompanied by applicable original packaging where reasonably available
  • Accompanied by relevant order information

Products that have been worn, washed, altered, damaged, contaminated, or otherwise used may not qualify for return or exchange unless the issue concerns a confirmed product defect or another circumstance covered by applicable requirements.

5. Children’s Clothing Hygiene Requirements

Because our products include children’s clothing, hygiene and product condition are important considerations.

For health, hygiene, and resale-quality reasons, clothing that has been worn or washed may not be eligible for return simply because the customer changes their mind, selects the wrong size, or no longer wants the item.

Customers should inspect the product carefully before wearing or washing it.

Where a product appears to have a problem, please contact us before using, washing, modifying, repairing, or altering the item.

6. Eligible Return Situations

Depending on the circumstances and applicable requirements, a return or other appropriate resolution may be considered when:

  • The wrong product was sent
  • The wrong size or variant was sent compared with the order
  • The product arrives damaged
  • The product has a manufacturing or product defect
  • An item is materially different from the product ordered
  • An item is missing from the shipment
  • Another fulfillment error has occurred

Eligibility will depend on the specific circumstances and the available information.

7. Incorrect Product Received

If you receive a product that does not match your order, please do not use or wash it.

Please retain:

  • The product
  • Original packaging
  • Shipping label
  • Order information
  • Any other relevant materials

The issue may be reviewed against the original order information.

If the incorrect item was supplied due to a fulfillment error, an appropriate resolution may be offered based on the circumstances.

8. Incorrect Size Received

Customers are responsible for selecting the appropriate size when placing an order.

However, if the size received is different from the size shown in the order confirmation, the situation may be reviewed as a potential fulfillment error.

Customers should provide relevant order information and, where appropriate, photographs showing the product size label and received item.

9. Customer-Selected Incorrect Size

If a customer selects an incorrect size when placing an order, the situation may be handled differently from a fulfillment error.

Customers are encouraged to review available size information before ordering.

If an exchange or return is available for a customer-selected size, the applicable conditions may include:

  • Product must remain unused
  • Product must remain unwashed
  • Product must remain in suitable condition
  • Original packaging should be retained where reasonably possible
  • Return shipping arrangements may apply

An exchange is not guaranteed unless the applicable conditions are satisfied and the requested replacement is available.

10. Damaged Products

If a product arrives damaged, customers should document the condition as soon as reasonably possible.

Useful evidence may include:

  • Photographs of the product
  • Photographs of the packaging
  • Photographs of shipping labels
  • Photographs showing the damaged area
  • Order information
  • Tracking information

Customers should avoid washing, wearing, repairing, or altering a damaged product before the issue has been reviewed.

11. Defective Products

If a product appears to have a manufacturing or product defect, customers should report the issue through the available customer-service communication method.

A product may be reviewed based on:

  • Description of the issue
  • Photographs
  • Order information
  • Product information
  • Condition of the product
  • Other relevant evidence

Normal characteristics of a product, minor variations, or differences that are reasonably disclosed in product information may not necessarily constitute a defect.

12. Missing Items

If an order arrives with fewer items than expected, customers should first compare the received products with the order confirmation and shipment information.

If an item appears to be missing, the customer should report the issue for review.

The review may consider:

  • Order records
  • Product quantities
  • Packing information
  • Shipping information
  • Tracking records
  • Other relevant information

If a fulfillment error is confirmed, an appropriate resolution may be considered.

13. Products That Do Not Match the Description

If a product appears materially different from the information provided at the time of purchase, customers should contact us with details of the issue.

The review may consider whether the difference concerns:

  • Product type
  • Size
  • Variant
  • Quantity
  • Material information where specifically stated
  • Other material product characteristics

Minor differences in appearance may occur due to photography, lighting, screen settings, manufacturing processes, or normal product variations.

14. Change of Mind

A customer may change their mind after purchasing a product.

Whether a return or exchange is available for a change-of-mind request depends on the applicable return conditions, product condition, order circumstances, and applicable requirements.

A change-of-mind return is not automatically guaranteed.

Where a return is permitted, the product may need to remain unused, unwashed, clean, and in its original condition.

15. Final Sale or Non-Returnable Items

Certain products or orders may be subject to special return conditions where clearly indicated at the time of purchase.

Where an item is identified as non-returnable or subject to special conditions, those terms may apply in addition to this policy, subject to applicable law.

Customers should review product information and applicable purchase terms before completing an order.

16. Return Request Procedure

To request a return or exchange, customers should follow these general steps:

Step 1: Review the Order

Confirm the order number, product, size, quantity, and reason for the requested return or exchange.

Step 2: Keep the Product in Its Original Condition

Do not wear, wash, alter, repair, or otherwise modify the product unless necessary for safety or another circumstance protected by applicable law.

Step 3: Submit the Request

Use the available customer-service communication method associated with the store or order.

Provide sufficient information to allow the order to be identified and reviewed.

Step 4: Provide Supporting Information

Where appropriate, provide photographs or other evidence showing the issue.

Step 5: Follow Return Instructions

If the return request is approved, customers should follow the return instructions provided for that specific order.

17. Information Required for a Return Review

A return or exchange request may require information such as:

  • Order details
  • Product name
  • Selected size
  • Description of the issue
  • Photographs
  • Packaging information
  • Shipping information
  • Tracking information
  • Other information reasonably necessary to evaluate the request

Providing complete information can help reduce unnecessary processing delays.

18. Return Authorization

Customers should not automatically send products to the company address listed in this policy.

A return should only be sent according to the applicable return instructions provided for the order.

Unauthorized returns may be delayed, rejected, or otherwise difficult to process.

19. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

Where a return is caused by a confirmed fulfillment problem, such as receiving the wrong product or a product with a confirmed defect, an appropriate shipping arrangement may be considered based on the circumstances.

For customer-requested returns, such as a change of mind or customer-selected incorrect size, the customer may be responsible for applicable return shipping costs where permitted.

The applicable arrangement will depend on the specific circumstances and applicable requirements.

20. Original Shipping Charges

Where a return is approved, the treatment of original shipping charges may depend on:

  • Reason for the return
  • Applicable shipping terms
  • Order circumstances
  • Applicable legal requirements
  • Whether the return results from a fulfillment error

Shipping charges are not automatically refundable in every situation.

21. Exchange Policy

An exchange may be considered where:

  • The product qualifies for return or exchange
  • The returned product satisfies applicable condition requirements
  • The requested replacement is available
  • The exchange can reasonably be processed

An exchange is not guaranteed where the requested product or size is unavailable.

22. Size Exchanges

Customers should carefully review the available size information before ordering.

If an exchange for another size is available, the original item may need to meet all applicable return conditions.

Customers should not wear or wash the item before confirming that an exchange can be processed.

The availability of a replacement size is subject to inventory at the time the exchange is processed.

23. Color or Variant Exchanges

Where products are offered in different colors, designs, or variants, exchange availability depends on the applicable product inventory.

A requested replacement may not be available if the selected variant is out of stock or discontinued.

Any applicable price difference or shipping arrangement will depend on the specific exchange circumstances.

24. Exchange for a Different Product

An exchange for a completely different product may not always be available.

If such an exchange is permitted, the applicable conditions may include:

  • Product availability
  • Price difference
  • Product condition
  • Return eligibility
  • Shipping arrangements
  • Applicable order terms

Customers should obtain the applicable exchange instructions before sending the original product back.

25. Refunds

Where a refund is approved, the refund amount will depend on the circumstances of the return and applicable terms.

A refund may be considered for eligible situations such as:

  • Confirmed fulfillment errors
  • Eligible defective products
  • Eligible damaged products
  • Approved returns
  • Other circumstances where a refund is required or permitted

Refunds will generally be processed through the applicable payment method or payment channel used for the original transaction, where technically and legally possible.

26. Refund Processing Time

After an approved return has been received and reviewed, refund processing may require additional time.

The time required may depend on:

  • Return inspection
  • Payment processing
  • Financial institutions
  • Payment service providers
  • Transaction processing procedures

A refund initiated by us may not appear immediately in the customer’s account.

Customers should allow additional processing time after receiving confirmation that a refund has been issued.

27. Partial Refunds

In certain circumstances, a partial refund may be considered where:

  • Only part of an order is eligible
  • Only certain products are affected
  • The applicable circumstances support a partial resolution
  • Applicable requirements permit such treatment

The amount of any approved partial refund will depend on the circumstances of the order.

28. Return Inspection

Returned products may be inspected to determine whether the applicable return or exchange conditions have been satisfied.

The inspection may consider:

  • Product condition
  • Signs of wear
  • Washing
  • Stains
  • Odors
  • Damage
  • Alterations
  • Missing components or packaging
  • Consistency with the reported reason for return

A return that does not satisfy the applicable conditions may not qualify for the requested resolution, subject to applicable law.

29. Products Damaged After Delivery

Products damaged after delivery through misuse, improper washing, improper care, alteration, modification, or ordinary wear may not qualify for a return based on product defect.

Customers should follow any available product care instructions and handle children’s clothing appropriately.

30. Washing and Care Before Return

Customers should not wash products before requesting a return for a suspected defect, incorrect item, or other product-related issue.

Washing may affect the condition of the product and may make it more difficult to determine the original condition.

Where a product has already been washed, the circumstances may need to be reviewed individually.

31. Worn Products

Products that have been worn may not qualify for ordinary returns or exchanges based on preference or sizing.

If a product is believed to have a defect that only became apparent during reasonable use, customers should provide details of the issue so that the circumstances can be reviewed.

32. Altered Products

Products that have been modified, repaired, resized, customized, embroidered, cut, dyed, or otherwise altered after delivery may not qualify for return or exchange unless the issue is otherwise covered by applicable requirements.

Customers should contact us before making alterations if they believe there is a problem with a product.

33. Promotional Orders

Products purchased during promotions, discounts, special offers, or other campaigns may be subject to additional terms.

Where promotional conditions affect return eligibility, those conditions may be provided with the applicable offer or order information.

Nothing in this section limits rights that cannot legally be excluded.

34. Gift Orders

If a product is purchased as a gift, the same product condition and return requirements generally apply.

Where a refund is approved, the applicable refund method may depend on the original transaction and payment method.

Gift recipients may need relevant order information to assist with a return or exchange request.

35. Refused Deliveries

Customers should not refuse delivery solely as a substitute for following the return procedure.

If a package is refused or returned to the sender without prior arrangement, additional shipping or processing issues may arise.

Customers should follow the applicable return instructions when requesting a return.

36. Undeliverable or Returned Shipments

If an order is returned because of:

  • Incorrect address
  • Incomplete address
  • Failure to collect
  • Repeated failed delivery attempts
  • Refusal of delivery
  • Other customer-related delivery circumstances

the order may be handled according to the applicable shipping and return conditions.

Additional shipping arrangements may be required if the customer requests reshipment.

37. International Returns

International returns may involve additional transportation procedures, customs requirements, or other destination-specific considerations.

Customers requesting an international return should follow the return instructions provided for the specific order.

Customers should not assume that ordinary outbound shipping procedures automatically apply to return shipments.

38. Customs and Return Shipments

Returned international shipments may be subject to customs procedures.

Customers may be responsible for providing information required by the applicable shipping provider or authorities.

The handling of customs charges, duties, or other return-related costs may depend on the reason for the return, applicable shipping terms, and destination requirements.

39. Lost Return Shipments

When a customer is responsible for sending an approved return, the customer should retain proof of shipment and tracking information where available.

If a return shipment is lost during transportation, the available tracking information and shipping records may be reviewed.

Customers should not discard return shipment documentation until the return has been fully processed.

40. Damaged Return Shipments

Customers should package approved returns appropriately to reduce the risk of damage during transportation.

If a returned product arrives damaged, the return may need to be reviewed based on:

  • Product condition before shipment
  • Packaging
  • Return tracking
  • Photographs
  • Shipping records
  • Other available evidence

41. Unauthorized Returns

Products sent back without following the applicable return instructions may not be processed immediately.

An unauthorized return may result in:

  • Processing delays
  • Difficulty identifying the order
  • Additional shipping arrangements
  • Return shipment to the customer
  • Other complications

Customers should wait for applicable return instructions before sending a product back.

42. Fraudulent or Abusive Return Activity

We reserve the right to review return and exchange requests for unusual, repeated, inconsistent, or potentially abusive activity.

Examples may include:

  • Repeated claims inconsistent with order records
  • Repeated returns of worn or damaged products
  • False claims concerning delivery or product condition
  • Unauthorized return shipments
  • Attempts to obtain refunds while retaining products
  • Other activity inconsistent with normal customer use

Any action taken will be subject to applicable law and the circumstances of the individual case.

43. Customer Responsibility

Customers are responsible for:

  • Reviewing product information before ordering
  • Selecting the appropriate size and variant
  • Providing accurate order information
  • Keeping products in suitable condition when requesting a return
  • Following return instructions
  • Providing relevant evidence when requested
  • Retaining return tracking information where applicable

Following these requirements can help facilitate efficient return and exchange processing.

44. Our Responsibilities

We aim to:

  • Provide accurate product information
  • Process orders according to the submitted order details
  • Review eligible return and exchange requests fairly
  • Provide applicable return instructions
  • Process approved refunds or exchanges
  • Communicate relevant information concerning return requests
  • Handle customer information in accordance with our Privacy Policy

All requests remain subject to the circumstances of the individual order and applicable requirements.

45. Product Availability for Exchanges

An exchange may depend on available inventory.

If the requested replacement is unavailable, possible alternatives may include:

  • Waiting for availability where applicable
  • Selecting another available size
  • Selecting another available variant
  • Receiving an applicable refund

The available solution will depend on the circumstances and applicable order terms.

46. Policy and Legal Rights

This Return & Exchange Policy is intended to explain our general return and exchange procedures.

It does not limit or exclude any rights, remedies, guarantees, warranties, or protections that customers may have under applicable consumer protection laws.

Where applicable law provides rights that differ from this policy, the applicable legal requirements will prevail.

47. Changes to This Policy

We may update this Return & Exchange Policy from time to time to reflect changes in:

  • Store procedures
  • Product categories
  • Fulfillment operations
  • Return procedures
  • Exchange procedures
  • Customer service practices
  • Applicable legal or regulatory requirements

The updated version will be published with a revised “Last Updated” date.

Customers should review the applicable policy before submitting a return or exchange request.

48. Final Return & Exchange Statement

We aim to provide a clear and reasonable process for handling returns, exchanges, product issues, and order-related concerns.

Because children’s clothing products may involve sizing, fit, hygiene, and product-condition considerations, customers should carefully review product information before purchase and keep products unused and unwashed if they believe a return or exchange may be necessary.

Every return or exchange request may be reviewed according to the specific circumstances of the order, the condition of the product, applicable purchase terms, and applicable legal requirements.

Dezhou QuanZhi Import & Export Co., Ltd.

Business Address:
Room 405, Building 1, Digital Technology Center, south of Ping’an Avenue and east of Erhuan East Road, Deyuan Subdistrict, Pingyuan County, Dezhou, Shandong Province, China