Shipping Policy

Dezhou QuanZhi Import & Export Co., Ltd. is committed to providing a clear, organized, and reliable shipping experience for customers purchasing children’s clothing through our online store.

This Shipping Policy explains how orders are prepared, processed, shipped, delivered, and handled when customers purchase children’s clothing products from us. By placing an order, you acknowledge and agree to the shipping terms described below.

1. Company Information

Dezhou QuanZhi Import & Export Co., Ltd.

Business Address:
Room 405, Building 1, Digital Technology Center, south of Ping’an Avenue and east of Erhuan East Road, Deyuan Subdistrict, Pingyuan County, Dezhou, Shandong Province, China

2. Shipping Policy Scope

This Shipping Policy applies to orders for children’s clothing and related products purchased through our online store.

It covers:

Order processing
Order preparation
Shipping arrangements
Delivery methods
Estimated delivery periods
Shipping delays
Tracking information
Delivery attempts
Incorrect shipping information
Undeliverable packages
Damaged packages
Lost packages
Customs-related situations
Returns caused by delivery issues

Shipping conditions may vary depending on the destination, product availability, shipping method, logistics provider, and other circumstances beyond our reasonable control.

3. Order Processing

After an order is successfully placed, the order information is reviewed and prepared for fulfillment.

Order processing may include:

Verifying order information
Confirming product availability
Preparing selected children’s clothing items
Checking product quantities
Preparing the package
Creating shipping documentation
Arranging the package with the applicable logistics provider

Orders are generally processed after payment has been successfully confirmed.

Processing time is separate from transportation time. The estimated delivery period therefore begins only after the order has been processed and handed over to the applicable shipping provider.

4. Order Preparation

We make reasonable efforts to prepare orders accurately and carefully.

Before shipment, an order may be checked for:

Product selection
Quantity
Size or variant information
Shipping information
Packaging condition
Order details required for fulfillment

If an issue is identified during order preparation, additional processing time may be required.

Where an order cannot be processed as originally placed because of product availability or another fulfillment issue, appropriate arrangements may be considered based on the circumstances and applicable policies.

5. Shipping Destinations

Shipping availability depends on the destination and the logistics services available for that location.

Before completing an order, customers are responsible for providing a complete and accurate delivery address and selecting an available shipping destination where applicable.

Shipping availability may be affected by:

Local delivery restrictions
Logistics service availability
Customs requirements
Regional transportation conditions
Temporary service interruptions
Remote or difficult-to-access locations
Government restrictions or other applicable requirements

If a destination cannot be serviced after an order has been placed, we may need to contact the customer through the communication method associated with the order to determine an appropriate solution.

6. Shipping Methods

Available shipping methods may vary depending on the delivery destination and order circumstances.

Depending on availability, shipments may be handled through applicable postal, express, courier, freight, or other logistics services.

The shipping method available at checkout or during the ordering process may depend on:

Destination country or region
Package characteristics
Product availability
Shipping service availability
Logistics restrictions
Local delivery conditions

Not every shipping method is available for every destination.

7. Shipping Costs

Shipping charges, if applicable, will be presented during the ordering or checkout process.

Shipping costs may depend on factors such as:

Delivery destination
Package size
Package weight
Shipping method
Logistics provider
Delivery service availability
Applicable transportation conditions

Where shipping is included in the displayed product price or otherwise offered as part of an order promotion, the applicable terms presented at the time of purchase will apply.

Additional charges may apply in certain circumstances where permitted by applicable requirements, including charges associated with special delivery arrangements or destination-specific requirements.

8. Estimated Delivery Time

Delivery times are estimates rather than guaranteed delivery dates.

The total delivery period generally consists of:

Order Processing Time + Transportation Time + Local Delivery Time

Estimated delivery time may vary depending on:

Destination
Shipping method
Order processing
Logistics provider
Customs procedures
Local transportation
Weather conditions
Holidays
Public events
Transportation disruptions
Local delivery capacity
Other circumstances outside our reasonable control

Customers should consider the estimated delivery period when placing an order, particularly when purchasing children’s clothing for a specific occasion, holiday, event, or gift.

9. Delivery Delays

Although we make reasonable efforts to support timely fulfillment and delivery, shipping delays can occur.

Possible causes include:

High shipping volumes
Weather conditions
Transportation disruptions
Customs inspections
Customs processing
Local holidays
Public holidays
Logistics provider delays
Incorrect or incomplete address information
Remote-area delivery limitations
Local delivery disruptions
Government requirements
Unexpected operational issues

A delivery delay does not automatically indicate that an order has been lost.

If tracking information is available, customers should review the latest tracking status before contacting customer service regarding a delayed shipment.

10. Tracking Information

When tracking information is available, it may be provided through the order process or shipping communication.

Tracking information may include:

Shipment confirmation
Tracking number
Shipment acceptance
Transportation updates
Customs processing updates
Arrival at a local facility
Out-for-delivery status
Delivery confirmation

Tracking information is provided by the applicable logistics provider and may not update immediately after shipment.

A period without a tracking update does not necessarily mean that a package has stopped moving.

11. Tracking Status Updates

Tracking information may sometimes remain unchanged for a period of time while a shipment is:

In transit
Moving between logistics facilities
Awaiting customs processing
Awaiting transportation
Being transferred between logistics providers
Awaiting local delivery processing

Customers should allow reasonable time for the logistics system to update.

If a shipment remains inactive for an unusually long period, the shipment may be reviewed according to the circumstances and available logistics information.

12. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

This may include:

Recipient name
Street address
Building information
Apartment or unit information
City
State or province
Postal code
Country or region
Other information required for successful delivery

We are not responsible for delivery problems caused by inaccurate, incomplete, outdated, or incorrectly entered shipping information provided by the customer.

Customers should carefully review their shipping information before submitting an order.

13. Address Changes

If a customer notices an incorrect shipping address after placing an order, the customer should request an address correction as soon as possible through the available customer-service communication method.

Address changes may not always be possible.

Once an order has been processed, packed, dispatched, or transferred to a logistics provider, we may be unable to modify the shipping address.

If an address cannot be changed after shipment, the customer may need to coordinate directly with the applicable logistics provider where such options are available.

14. Failed Delivery Attempts

A logistics provider may attempt delivery according to its own delivery procedures.

A delivery may fail because:

No recipient is available
The address cannot be located
The recipient information is incomplete
Local delivery restrictions apply
The package requires additional delivery arrangements
The recipient does not respond to delivery notifications
The logistics provider cannot access the delivery location

If a package requires customer action, the customer should respond promptly to the relevant delivery notification or tracking instructions.

15. Undeliverable Packages

A shipment may be considered undeliverable when the logistics provider cannot complete delivery after reasonable delivery attempts or due to circumstances such as:

Incorrect address
Incomplete address
Refusal of delivery
Recipient unavailable
Failure to collect the package
Local delivery restrictions
Customs-related issues
Destination restrictions

Undeliverable packages may be returned to the sender, held by the logistics provider, or handled according to the provider’s procedures.

Additional shipping arrangements may be required before a returned package can be shipped again.

16. Unclaimed Packages

Customers are responsible for monitoring their shipment and completing any required delivery or collection procedures.

If a package is held at a local facility and the customer does not collect it within the applicable holding period, the package may be returned or otherwise handled by the logistics provider.

Any additional shipping costs associated with reshipping an unclaimed package may be the customer’s responsibility where applicable.

17. Customs and Import Procedures

International shipments may be subject to customs inspection, import procedures, or other destination-specific requirements.

Customers are responsible for complying with applicable laws and requirements in the destination country or region.

Customs processing may affect delivery times and is outside our direct control.

Where required, customers may need to provide additional information or complete certain procedures requested by the applicable authorities or logistics provider.

18. Customs Delays

Customs processing may cause delays that are separate from normal transportation time.

Possible reasons include:

Routine customs inspection
Documentation review
Import procedures
Additional information requirements
Destination-specific regulations
High customs processing volumes
Other government procedures

We cannot guarantee the duration of customs processing.

Customers should consider possible customs-related delays when estimating the arrival date of an international shipment.

19. Taxes, Duties, and Import Charges

Taxes, duties, customs fees, or other destination-specific charges may apply depending on the destination and applicable requirements.

Responsibility for such charges depends on the applicable order terms, destination requirements, and relevant laws.

Customers should review the applicable information presented during checkout and consider the requirements of their destination before placing an international order.

20. Packages Marked as Delivered

If tracking information shows that a package has been delivered but the customer cannot locate it, the customer should first:

Check the delivery location carefully.
Check with household members or other authorized recipients.
Check with building management, reception, or a designated package area where applicable.
Review the latest tracking information.
Contact the applicable logistics provider if necessary.

If the package cannot be located after these steps, the shipment may be reviewed based on the available tracking and delivery information.

21. Lost Shipments

A shipment may be considered potentially lost when the applicable logistics provider confirms that the package cannot be delivered or located, or when other available evidence indicates a significant shipping problem.

Where appropriate, we may review the shipment status and available logistics information.

Possible resolutions may depend on:

Order status
Tracking information
Logistics provider findings
Delivery circumstances
Product availability
Applicable return or refund conditions

A shipment that is temporarily delayed or has not received a recent tracking update is not automatically considered lost.

22. Damaged Packages

Customers should inspect the package as soon as reasonably possible after delivery.

If the package appears visibly damaged, customers should retain the packaging and relevant shipping materials where possible.

Evidence that may assist with a shipping-related review can include:

Photographs of the outer package
Photographs of damaged packaging
Photographs of affected products
Shipping labels
Tracking information
Other relevant order information

Any review of shipping damage will depend on the circumstances and available evidence.

23. Missing Items

If an order appears to be missing one or more items, customers should review:

The order confirmation
The shipment details
The package contents
The tracking information
Any applicable shipment notifications

If an item appears to be missing, the issue should be reported through the available customer-service communication method so that the order can be reviewed.

24. Incorrect Items Received

If a customer receives an item that does not match the order, the customer should retain the product and packaging and report the issue through the available customer-service communication method.

The review may consider:

Order information
Product information
Shipping information
Package contents
Photographs or other supporting evidence

Any replacement, exchange, or refund will be handled according to the applicable return and exchange terms.

25. Multiple Shipments

Depending on order circumstances, products from the same order may not always be processed or delivered together.

This may occur because of:

Product availability
Fulfillment arrangements
Logistics requirements
Package size
Shipping restrictions
Operational considerations

If an order is divided into multiple shipments, tracking information may be provided separately where available.

26. Pre-Orders and Temporarily Unavailable Products

If the store offers products that are temporarily unavailable, pre-order products, or products with a future fulfillment date, the applicable product information or ordering terms will provide the relevant details where available.

Orders containing products with different fulfillment timelines may require additional processing time.

Customers should review the product information before completing an order.

27. Holiday and Peak-Season Shipping

Shipping and processing times may increase during periods of high order volume.

Examples may include:

Major holidays
Seasonal sales
Promotional events
New product launches
Shopping periods with unusually high demand

Customers purchasing children’s clothing for a specific holiday, birthday, school event, family event, or other occasion should allow sufficient time for processing and delivery.

28. Weather and Natural Events

Severe weather, natural disasters, transportation interruptions, and other exceptional events may affect shipping and delivery.

Such circumstances may include:

Heavy storms
Flooding
Extreme weather
Earthquakes
Transportation closures
Public emergencies
Other events affecting logistics operations

Where such circumstances occur, delivery may take longer than the original estimate.

29. Force Majeure and Events Beyond Our Control

We are not responsible for shipping delays or failures caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Government actions
Customs restrictions
Transportation disruptions
Labor disruptions
Public emergencies
Infrastructure failures
Logistics provider disruptions
Other extraordinary events

When such circumstances occur, we will make reasonable efforts to support order fulfillment and provide available information.

30. Delivery to Remote Areas

Some destinations may be classified as remote or difficult-to-service locations by logistics providers.

Remote-area delivery may result in:

Longer delivery times
Limited shipping methods
Additional delivery procedures
Additional charges where applicable
Fewer delivery attempts

Shipping availability and applicable conditions may depend on the logistics provider serving the destination.

31. Customer Responsibility After Shipment

After an order has been dispatched, customers should monitor the shipment and respond to relevant delivery notifications when necessary.

Customers should:

Monitor tracking information
Keep contact and delivery information accurate
Respond to delivery requests
Complete required collection procedures
Follow applicable customs instructions
Contact the logistics provider when appropriate

Prompt customer action may help prevent unnecessary delivery delays or returns.

32. Shipping and Returns

Shipping issues and product returns are related but may be governed by different policies.

If a product must be returned because of an eligible return or exchange situation, customers should follow the applicable Return & Exchange Policy before sending products back.

Customers should not automatically return an order without following the applicable return instructions.

33. Reshipping

If an order needs to be reshipped because of an address error, an unclaimed package, a failed delivery caused by customer-provided information, or another customer-related circumstance, additional shipping arrangements may be required.

Reshipping availability and costs will depend on the specific circumstances and applicable logistics options.

34. Shipping Communication

Order-related shipping information may be communicated through the communication channels associated with the order.

Shipping communications may include:

Order processing information
Shipment confirmation
Tracking information
Delivery updates
Requests for additional delivery information
Information concerning shipping exceptions

Customers should ensure that the information associated with their order is accurate and accessible.

35. Product Availability and Shipping

Children’s clothing products may have different availability and fulfillment conditions.

Where a product is temporarily unavailable, additional processing time may be required.

If an availability issue materially affects an order, appropriate arrangements may be considered based on the circumstances and applicable order terms.

36. Packaging

We make reasonable efforts to package children’s clothing orders appropriately for transportation.

Packaging is intended to help protect products during ordinary handling and transportation.

Packaging requirements may vary depending on:

Product quantity
Product type
Package dimensions
Shipping method
Logistics requirements

The appearance of packaging may vary from one shipment to another.

37. Shipping Information Accuracy

Shipping information displayed in an order confirmation or tracking system may depend on information supplied by the customer, logistics provider, or other service provider.

Where discrepancies occur, the applicable order and logistics records may be reviewed to determine the relevant shipping status.

38. Delivery Date Requests

Customers may have preferred delivery dates for birthdays, holidays, school events, celebrations, or other occasions.

Unless a specific delivery service or guaranteed delivery arrangement is expressly offered at checkout, requested delivery dates are not guaranteed.

Customers should allow sufficient time for processing, transportation, customs procedures, and local delivery.

39. Shipping Insurance

Shipping protection or insurance may depend on the logistics service selected and the terms of the applicable provider.

Where shipping protection is available, the applicable conditions may determine what types of loss or damage are covered and what documentation may be required.

40. Third-Party Logistics Providers

Shipping and delivery may involve independent logistics providers.

Once a package has been handed over to a logistics provider, certain aspects of transportation and delivery are controlled by that provider.

We may assist with reasonable order-related inquiries, but we cannot directly control:

Transportation routes
Local delivery schedules
Customs processing
Delivery personnel
Local facility operations
Logistics provider procedures

41. Changes to Shipping Arrangements

Shipping arrangements may need to be adjusted when circumstances affect the original fulfillment plan.

Possible changes may involve:

Shipping method
Logistics provider
Delivery route
Processing sequence
Shipment timing

Any material change affecting the customer’s order will be handled according to the circumstances and applicable order terms.

42. Customer Cooperation

Customers are expected to provide accurate information and reasonably cooperate with delivery procedures.

Failure to provide required information or respond to delivery-related requests may result in delays, failed delivery, or return of the package.

43. Shipping Claims

Shipping-related claims should be submitted as soon as reasonably possible after the issue is identified.

Relevant information may include:

Order details
Tracking number
Delivery information
Photographs
Package condition
Description of the issue
Other supporting information

Providing complete information may help facilitate the review process.

44. No Guarantee of Exact Delivery Dates

Unless expressly stated otherwise for a specific shipping service, delivery estimates are not guarantees.

Transportation and delivery may be affected by circumstances outside our control.

Customers should therefore avoid relying on an estimated delivery date as an absolute deadline for time-sensitive purchases.

45. Policy Changes

We may update this Shipping Policy from time to time to reflect changes in:

Shipping operations
Logistics arrangements
Store procedures
Legal or regulatory requirements
Customer service practices
Delivery methods

The updated version will be published on the website with a revised “Last Updated” date.

The version applicable to an order will generally be determined according to the circumstances and applicable requirements.

46. Final Shipping Statement

We aim to make the shipping process for children’s clothing orders as clear and organized as reasonably possible.

While we work to support accurate order preparation, appropriate packaging, and reliable delivery arrangements, delivery times and transportation conditions may be affected by logistics providers, customs authorities, weather, local conditions, and other circumstances beyond our reasonable control.

By placing an order, customers acknowledge that estimated shipping and delivery times are subject to change and agree to provide accurate delivery information and cooperate with applicable delivery procedures.